Terms and Conditions

These terms and conditions are designed to protect your rights as a user, and our rights as the creator of our software products. Please read them carefully before using the site or placing an order. If you have questions, please feel free to contact us.

Payment Options

  • We accept most major credit cards and paypal. The payment transactions are managed and secured by Digital River GmbH (share-it!).
  • If you do not want to purchase with a credit/debit card or paypal, you may be able to buy with a purchase order. If you need a formal quotation from us, please contact us by email at support_at_simcore.com. Payment will be required within 30 days via bank transfer or cheque. Once we receive the payment, we will send you the license key(s) that you can use to unlock the purchased software.

Delievery

  • Our software products are delivered by download and activated by purchased licesen keys. 
  • If you purchase with a credit/debit card or paypal, license keys are delivered electronically (on the website and email) as soon as the payment is processed. 
  • If you purchase via purchase order, licence keys will be sent via email as soon as payment has been received. 

Return Policy

  • Purchased license keys are not returnable nor refundable, except (1) you placed a duplicate order in error, (2) you ordered a wrong product in error and orders a different product from Simcore Software, or (3) the refund is required by law. 
  • We encourage you to try out the full functional demo versions prior to purchase.

Software Licensing and Upgrade

  • Our current software licences are perpetual. We do not charge maintenance fee nor annual fee. You can use your purchased software licenses as long as you want. In addition, we offer free updates between minor revisions (for example, from version 8.01 to 8.02 or from 8.09 to 8.2). 
  • We offer significantly reduced prices for major version upgrades (for example, from version 8 to 9). 
  • It is not permissible to sell or transfer your license to a third party. 
  • If you have purchased a single license, you may install the software on up to 3 computers, provided that only one installed copy may be used at a time.   

Discounts 

  • We offer a 15% discount (exclude upgrade and classroom-licenses) to educational institutions that grant academic degrees. Please contact us to obtain a discount code that can be applied during the checkout process.
  • We do offer volume discount for Processing Modflow 8. The volume discount is applied automatically when you purchase with a credit/debit card or paypal.

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